Customer Support Lead

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

This position is responsible for leading the After-Sales Service Department, ensuring exceptional customer support, efficient service delivery, and long-term client satisfaction. Key qualifications include a Bachelor's degree in Mechatronics/Electrical/Electronics Engineering or a related field, as well as 4-5 years of experience in Operations/Maintenance or after-sales service.

Key Responsibilities

  • Head the After-Sales Service Department, ensuring seamless Commissioning of Equipment, operations and excellent customer experience.
  • Develop and implement strategies to enhance service efficiency and customer retention.
  • Manage and train service teams to maintain high performance and technical proficiency.

Additional Requirements

  • Strong customer service and communication skills.
  • Experience in managing after-sales service operations.
  • Ability to resolve customer inquiries and complaints efficiently.
  • Team management and coordination skills.
  • Knowledge of service improvement strategies.
  • Excellent organizational and problem-solving abilities.

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