Support Operations Associate

3 hours ago


Lahore, Punjab, Pakistan Source Kode Solutions Full time

We are seeking a skilled Support Operations Associate to join our team at Source Kode Solutions.

Job Overview

As a Support Operations Associate, you will be responsible for ensuring timely and effective communication with customers through various channels while leveraging tools like Zoho CRM to manage queries and issues.

Key Responsibilities

  1. Manage customer inquiries and issues through emails, live chats, and social media channels.
  2. Collaborate with internal teams to resolve complex customer issues.
  3. Monitor and manage tickets via Zoho CRM and other relevant tools.
  4. Check and respond to TrustPilot reviews, social media messages, and comments within defined timeframes.

Requirements

  1. Fresh graduates or up to 6 months of experience in a customer service role.
  2. Excellent verbal and written communication skills.
  3. Strong organizational and multitasking skills to manage multiple customer inquiries simultaneously.
  4. Ability to adapt and learn quickly in a dynamic work environment.


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