
Digital Banking Specialist
6 days ago
The Senior Officer will be responsible for ensuring timely availability of internal and external reports for channel performance. This includes collaborating with internal stakeholders to ensure seamless channel operation.
Key Responsibilities- Report Management: Ensure timely availability of internal and external reports for channel performance;
- Initiative Implementation: Assist in the successful implementation of channel performance initiatives with respect to data insights, automation, and revenue streams;
- Collaboration: Collaborate with internal stakeholders such as product managers, operations, and technology teams to ensure seamless channel operation and continuous improvement;
- Performance Monitoring: Monitor channel performance by assessing key indicators like transaction volumes, acquisition rates, and customer satisfaction;
- Data Analysis: Improve customer experience by conducting data analysis to generate data-driven market insights;
- Business Growth: Support building and maintaining profitable Card Issuing and Acquiring businesses;
- Market Research: Identify new business trends, conduct comparative analysis of market, and evaluate major competitors to formulate new business propositions;
- Process Improvement: Identify bottlenecks and inefficiencies in channel processes, such as card issuance or merchant onboarding, to enhance channel performance;
- Strong analytical, critical thinking, and multi-tasking skills;
- Motivational, team building, interpersonal, and communication skills;
- Ability to work under pressure and problem-solving skills;
- Understanding and representing business needs;
- Strong knowledge of data reporting tools, MS Excel, Power Query, BI, etc., with regards to Card Issuing & Acquiring business;
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