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Support Coordinator
2 weeks ago
Job Title: Support Coordinator
We are seeking a detail-oriented and proactive individual to join our team as a Support Coordinator. The ideal candidate will have excellent organizational skills, strong communication abilities, and the capacity to handle sensitive information with confidentiality.
About the Job:
- Job Type: Remote
- Working Hours: 4am - 1pm (Monday to Saturday), 4am - 8am (Saturdays)
Key Responsibilities:
- Answer and direct phone calls, taking messages when necessary.
- Monitor CCTV footage from all store locations.
- Evaluate security systems to ensure they are functioning correctly and report any issues.
- Maintain detailed records of incidents observed and report them to management.
- Handle staff inquiries, providing high levels of customer satisfaction.
- Assist in the preparation of scheduled reports.
- Act as the primary point of contact for internal and external clients.
- Process requests, feedback, and queries quickly and professionally.
- Support payroll processing and employee record-keeping.
- Monitor and respond to company emails and other forms of communication.
Required Skills:
- Proven experience in a similar role or as an Administrative Assistant.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in MS Office applications (MS Excel, MS Word, MS PowerPoint).
- Able to handle confidential information with discretion.
- Strong attention to detail and problem-solving skills.