Senior Customer Support Coordinator

2 weeks ago

Karachi, Sindh, Pakistan ibex Full time
Senior Customer Support Coordinator
ibex, Pakistan

The Senior Customer Support Coordinator within the Operations department will assist our U.S. based client's customers with their queries/concerns and provide accurate resolutions as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

  • Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client.
  • Assist customers with their items purchased through the ecommerce website.
  • Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image.
  • Provide alternatives to products/items that are not available on the ecommerce website.
  • Follow standard processes and procedures when providing resolutions.
  • Stay up to date with the latest updates on system information, process changes, and future updates.
  • Must be able to overcome objections and handle customer pushbacks.
Job Specification

You have superb English communication skills with a U.S. or UK accent. You are able to articulate your thoughts in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

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