Technical Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

As a technical support specialist, you will be responsible for providing top-tier technical support to clients, ensuring a seamless user experience with our software solutions. This role involves troubleshooting software issues, answering client inquiries, and helping users understand how to maximize the value of our products.

About the Role

You will be working in a fast-paced environment, with a focus on customer satisfaction and problem resolution. The ideal candidate will be highly organized, efficient, and capable of working both independently and as part of a team.

Key Responsibilities
  • Provide exceptional support and troubleshooting for software issues via phone, email, or ticketing system.
  • Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
  • Offer solutions and guidance for basic technical support related to software and operating systems.
  • Participate in after-hours call duty schedule to ensure continued support outside regular working hours.
  • Document, track, and manage support tickets to ensure timely resolution of all client concerns.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Outstanding communication skills in English (both verbal and written).
  • 2-5 years of experience in a technical support or help desk environment.
  • Strong customer service and problem-solving abilities.
  • Highly organized with the ability to manage multiple tasks and meet deadlines.


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