Role Description for a Dedicated Customer Service Professional

2 days ago

Multan, Punjab, Pakistan beBeeExperience Full time
Job Title: Customer Support Representative At Blue Cascade, we are seeking a dedicated and skilled Customer Support Representative to join our team in Multan. As a key member of our support team, you will play a vital role in delivering exceptional customer service and ensuring customer satisfaction. Key Responsibilities:
  • Provide high-quality customer support via phone calls and ensure timely resolution of customer queries.
  • Work collaboratively with cross-functional teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries.
  • Stay up-to-date with industry trends and best practices in customer support to continuously improve our service standards.
 Requirements:
  • Customer Support and Technical Support skills: Ability to provide technical assistance and resolve customer issues efficiently.
  • Bachelors in English Literature or IELTS: A strong foundation in English literature or a valid IELTS score is required for effective communication.
  • Minimum one year experience in Inbound/Outbound calls: Previous experience in handling customer calls is necessary to succeed in this role.
  • Interpersonal Skills and Customer Satisfaction abilities: Excellent interpersonal and communication skills to build strong relationships with customers and colleagues.
  • Analytical Skills for problem-solving: Ability to analyze customer issues and provide effective solutions.
  • Excellent Communication skills: Clear and concise communication skills to articulate complex ideas.
  • Ability to work collaboratively in a team: Strong teamwork and collaboration skills to work effectively with colleagues.
  • Bachelor's degree in a relevant field: A relevant bachelor's degree is required to meet the job requirements.
 Location:

Multan, Pakistan

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