Proactive Support Specialist

3 days ago


Lahore, Punjab, Pakistan Vire HR Solutions Full time

Job Overview:

At Vire HR Solutions, we are committed to delivering exceptional customer experiences. As a CLIENT CARE REPRESENTATIVE, you will play a vital role in achieving this goal by providing top-notch support and resolving customer issues efficiently.

Key Responsibilities:

  1. Engage with customers through various communication channels, including phone, chat, and email.
  2. Address customer complaints and concerns in a timely and professional manner.
  3. Develop and maintain in-depth knowledge of our company's products, services, and processes.
  4. Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
  5. Conduct proactive follow-ups to ensure customers are satisfied with the resolution.
  6. Participate in identifying trends and suggesting process improvements to enhance the customer experience.

Requirements:

  1. Bachelor's degree in a relevant field (not mandatory).
  2. 1-2 years of experience in customer service or a related field.
  3. Superb communication and interpersonal skills.
  4. Proficiency in using CRM systems and other customer service tools.
  5. Strong analytical and problem-solving skills.
  6. Ability to multitask and handle high-pressure situations effectively.
  7. Customer-centric mindset with a friendly and approachable demeanor.

Benefits:

  1. Competitive compensation package.
  2. Ongoing training and career development opportunities.
  3. Collaborative and inclusive work environment.


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