Live Chat Specialist

7 days ago


Karachi, Sindh, Pakistan Hirestaff Full time

We are seeking a highly skilled Live Support Specialist to join our team at Hirestaff.ai. This full-time remote role involves providing technical and customer support to our clients and partners.

You will be responsible for handling inbound calls and emails, troubleshooting issues, and providing resolutions to minimize downtime and ensure customer satisfaction.

Key responsibilities include:

  • Processing inbound calls and emails to the point of resolution
  • Maintaining necessary documents and records
  • Utilizing internal computer applications to provide efficient support

Requirements:

  • Strong analytical skills to troubleshoot technical issues
  • Excellent technical support and customer service experience
  • Effective communication skills to convey clear information
  • Ability to work well in a fast-paced environment
  • Bachelor's degree or equivalent qualifications in a relevant field


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