
Cloud Support Specialist
2 days ago
Job Overview
DigitalOcean LLC is seeking a highly skilled and motivated individual to join our dynamic Technical Support team as a Cloud Support Engineer. As a member of this team, you will be responsible for providing exceptional support to our customers through various communication channels.
Your Key Responsibilities
- Provide timely and effective solutions to customer inquiries via tickets, chat, and email.
- Maintain a customer-centric approach, ensuring empathy and understanding in all interactions.
- Collaborate with the team to achieve 24/7 support coverage, rotating shifts including nights and weekends.
- Monitor and respond to abuse reports and monitoring alerts on Slack and email.
- Stay up-to-date with product knowledge and assist seniors and leads with process improvements.
- Diagnose and troubleshoot technical issues through live chat, when applicable.
- Meet or exceed customer satisfaction targets and key performance indicators (response time, CSAT, handle time).
- Effectively communicate complex queries on chats and provide support to junior colleagues.
Required Skills and Qualifications
- Strong understanding of cloud infrastructure environments like AWS, GCE, DO, etc.
- Knowledge of system and networking concepts, troubleshooting techniques, and Linux operating systems (Ubuntu, Debian, CentOS).
- Familiarity with content management systems like WordPress, Magento, and web servers like Apache and Nginx.
- Excellent written and verbal communication skills to work effectively in live chat and ticket support channels.
- Experience with MySQL, MariaDB, and other database engines, as well as strong analytical and problem-solving skills.
- Possession of sound programming concepts, preferably in PHP, Bash, and Python.
- Able to work under pressure and possess experience in 24x7 production operations, preferably supporting highly available environments for PaaS/cloud service providers.
- Bachelor's or Master's degree in Computer Science/Engineering or related field, with at least 2 years of relevant work experience.
-
Cloud Business Growth Specialist
1 week ago
Karachi, Sindh, Pakistan AMJ Cloud Technologies Full timeWe're seeking a skilled Cloud Business Growth Specialist to join our founding team at AMJ Cloud Technologies.Our company overview:AMJ Cloud Technologies is a Karachi-based DevOps and Cloud Consulting agency with a global outlook. We specialize in delivering scalable, multi-cloud solutions (AWS, GCP, Azure, Kubernetes) to clients across the Middle East,...
-
Enterprise Cloud Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full timeJob Title: Enterprise Cloud Support SpecialistWe are seeking an experienced IT professional to fill this challenging role at Cloudtastic Private Limited. As an Enterprise Cloud Support Specialist, you will be responsible for providing expert-level technical support for Microsoft 365 services and resolving complex technical issues.Main DutiesProvide...
-
Genesys Cloud Technical Support Specialist
3 days ago
Karachi, Sindh, Pakistan ibex Full timeJob Description:We are seeking an experienced Genesys Cloud Technical Support Specialist to join our team at Ibex. As a key member of our Genesys Cloud team, you will be responsible for providing technical support and assistance to our customers across various contact centers.Responsibilities:Support the configuration, setup, and deployment of Genesys cloud...
-
Cloud Infrastructure Specialist
2 days ago
Karachi, Sindh, Pakistan Safepay Full timeSafepay is looking for a skilled Cloud Infrastructure Specialist to join our team. As a key contributor, you will design and implement scalable, secure, and efficient cloud infrastructure to support our growing business.ResponsibilitiesYou will work closely with cross-functional teams to identify infrastructure needs and design solutions to meet those...
-
Application Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan Hamdard Pakistan Full timeAre you an experienced Application Support Specialist with expertise in SAP integration and a passion for modern e-commerce frameworks? We are looking for someone like you to join our dynamic teamPosition Overview: We are seeking an enthusiastic and detail-oriented Application Support Specialist with a strong background in SAP integration, cloud technologies...
-
DevOps Growth Specialist
5 days ago
Karachi, Sindh, Pakistan AMJ Cloud Technologies Full timeAs a DevOps Growth Specialist at AMJ Cloud Technologies, you will play a crucial role in expanding our client base by leveraging your expertise in lead generation and client engagement.Responsibilities:Identify and target potential clients requiring DevOps and Cloud solutions on Upwork, Freelancer, and LinkedIn.Collaborate with the technical team to develop...
-
Cloud Services Specialist
2 weeks ago
Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full timeCareer Opportunities: We are looking for an experienced IT professional to fill the position of Cloud Services Specialist - Microsoft 365. The selected candidate will be responsible for supporting Microsoft 365 users and resolving technical issues related to cloud-based services.ResponsibilitiesSupport Microsoft 365 users by resolving technical issues...
-
Cloud Infrastructure Specialist
6 days ago
Karachi, Sindh, Pakistan awesometechinc Full timeWe are seeking a skilled Cloud Infrastructure Specialist to join our team at awesometechinc. This role involves designing, maintaining, and optimizing cloud infrastructure using AWS, Azure, Digital Ocean, Hostinger, or Google Cloud.About the Role:Design and maintain CI/CD pipelines to automate deployments using Github Actions.Manage cloud infrastructure for...
-
Cloud Technology Support Engineer
2 weeks ago
Karachi, Sindh, Pakistan Hamdard Pakistan Full timeJob OverviewHamdard Pakistan is hiring a Cloud Technology Support Engineer to join its IT department.This role involves managing and optimizing cloud environments (AWS, Azure), collaborating with teams to deploy and maintain e-commerce solutions, and troubleshooting issues in various operating systems and programming languages.Key Requirements:Bachelor's...
-
Cloud Infrastructure Specialist
6 days ago
Karachi, Sindh, Pakistan Golpik Full timeGolpik Inc is a leading organization seeking an experienced Cloud Infrastructure Specialist to join our team at the head office in Karachi.This role involves deploying product updates, identifying production issues, and implementing integrations that meet customer needs. As a Cloud Infrastructure Specialist, you will leverage your expertise in software...
-
Cloud Support Engineer
2 weeks ago
Karachi, Sindh, Pakistan DigitalOcean LLC Full timeDigitalOcean is hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer-focused individual that leverages his/her technical expertise for giving the best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding...
-
Cloud Engineering Specialist
3 days ago
Karachi, Sindh, Pakistan Minhas Technologies Full timeJob SummaryWe are seeking a highly skilled Cloud Engineering Specialist to join our team at Minhas Technologies. This is a full-time on-site role that requires expertise in infrastructure as code, software development, continuous integration, system administration, and Linux operations.Key ResponsibilitiesDesign and implement infrastructure as code (IaC)...
-
IT Infrastructure Support Specialist
4 days ago
Karachi, Sindh, Pakistan Rayyanco Business Systems Full timeJob DescriptionRayyanco Business Systems is seeking an IT Infrastructure Support Specialist to join our team. The ideal candidate will have a strong background in networking, system administration, and security.Main Responsibilities:Network Support & Administration:Monitor and troubleshoot network connectivity issues.Configure and maintain network devices...
-
Cloud Database Specialist
5 days ago
Karachi, Sindh, Pakistan NorthBay Solutions Full timeResponsibilities and RequirementsAs a Cloud Database Specialist, you will work closely with leads/architects on all fronts to ensure the success of projects/migrations. You will develop and execute database migration strategies, including defining physical structure and functional capabilities, security, backup/recovery, HADR based on RTO/RPO.Additional...
-
Business Growth Specialist
7 days ago
Karachi, Sindh, Pakistan AMJ Cloud Technologies Full timeWe're expanding our reach and seeking a Business Development Executive to join our founding team at AMJ Cloud Technologies. As a key member of our team, you'll drive client acquisition efforts in the DevOps and Cloud solutions space.Your Key Responsibilities:Target potential clients on Upwork, Freelancer, and LinkedIn, focusing on businesses requiring...
-
Cloud Telephony Specialist
2 weeks ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex is a leading provider of cloud-based telephony solutions. As a Senior Genesys Cloud Engineer, you will play a critical role in supporting global contact center operations across multiple locations. Your responsibilities will include acting as the point of contact for all contact center solution requests, whether they be questions or...
-
Cloud Infrastructure Specialist
3 days ago
Karachi, Sindh, Pakistan traxccel Full timetraxccel is looking for a highly skilled Cloud Infrastructure Specialist to manage our cloud environment. The successful candidate will have hands-on experience with Azure infrastructure, networking, and services like Data Lake, Synapse, AKS, and Key Vault.The ideal candidate will have a strong understanding of Spark architecture and Databricks-specific...
-
Technical Support Specialist
4 days ago
Karachi, Sindh, Pakistan VIDIZMO LLC Full timeWe are seeking a skilled Technical Support Specialist to join our Customer Success Department, focused on delivering top-notch technical support to Enterprise and Government customers using VIDIZMO products across SaaS, Customer's Azure & AWS Cloud, and On-Premise deployments.We provide Video Content Management systems to Fortune 5000 companies globally and...
-
Cloud Native MLOps Specialist
2 weeks ago
Karachi, Sindh, Pakistan Cloudlit Full timeJob Description:">We are looking for a skilled Cloud Native MLOps Specialist to join our team. The successful candidate will design, build, and maintain centralized machine learning operations pipelines using leading tools such as MLflow, Kubernetes, and Pachyderm.">Main Responsibilities:">Pipeline Development:Develop and maintain scalable machine learning...
-
QA Engineer Specialist
7 days ago
Karachi, Sindh, Pakistan Cloud logically Full timeCareer Opportunity: We invite applications from qualified candidates for the position of QA Engineer at Cloud logically. The successful candidate will have experience with software quality assurance and the ability to identify systems' corner cases easily based on acceptance criteria provided.The role requires a mix of technical depth, product thinking, and...