Customer Support Representative

3 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 550,000 - 850,000
Job Role

This is a dedicated and dynamic position for an individual to work as a Customer Service Representative. As a customer service representative, you will be responsible for delivering exceptional customer support and interaction to our clients.

Key Responsibilities:
  • Customer Interaction: Handle inbound and outbound calls professionally and efficiently, addressing customer inquiries, complaints, and requests.
  • Problem Resolution: Resolve customer issues promptly and accurately, ensuring high levels of customer satisfaction.
  • Information Management: Update and maintain accurate customer records and information in our database.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively assist customers and provide valuable information.
  • Compliance: Adhere to policies and procedures, including confidentiality and data protection regulations.
  • Reporting: Provide feedback on common issues or customer trends to help improve service and product offerings.
Required Skills and Qualifications:
  • Communication: Excellent verbal and written communication skills with a clear and friendly tone.
  • Technical Proficiency: Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
  • Problem-Solving: Strong analytical and problem-solving abilities to address and resolve customer issues effectively.
  • Attention to Detail: High level of accuracy in recording and managing customer information.
  • Adaptability: Ability to adapt to changing priorities and handle a variety of customer interactions.
  • Time Management: Effective organizational and time management skills to manage a high volume of calls efficiently.

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