E-commerce Product Manager

1 week ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

Sr Product Manager - Order Management & Customer Experience

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  • Develop and implement self-service features that enable customers to manage their orders. This includes enhancing the self-service order modification framework.">
  • Identify pain points and opportunities in the post-order experience through customer feedback, data analysis, and market research.">
  • Collaborate with customer service teams to ensure alignment between automated solutions and human support.">
  • Manage multiple stakeholders across the organization.">
  • Define and continuously manage the product roadmap, setting and managing expectations with all relevant stakeholders including senior leadership team.">
  • Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and customers.">
  • Proactively identify and resolve strategic issues that may impair the organization's ability to meet its goals.">

Key Responsibilities:

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  • Post-Order Process Expertise: Develop and implement self-service features for order management and customer satisfaction.">
  • Pain Point Identification: Use data analysis and market research to identify areas of improvement in the post-order experience.">
  • Stakeholder Management: Collaborate with customer service teams and manage multiple stakeholders to ensure successful project execution.">
  • Product Roadmap Management: Define and continuously manage the product roadmap to align with stakeholder expectations.">
  • Requirements Definition: Establish and oversee the requirements definition process to ensure desired outcomes are achieved.">
  • Strategic Issue Resolution: Proactively identify and resolve strategic issues impacting the organization's goals.">

Qualifications:

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  • Bachelor's Degree in Computer Science or related field required.">
  • Minimum 5 years of experience in product management, preferably in eCommerce.">
  • Strong analytical skills and experience with data-driven decision-making.">
  • Excellent communication and collaboration skills.">
  • Demonstrated leadership ability and experience leading teams.">
  • Passion for delivering exceptional customer experiences and a customer-centric mindset.">
  • Strong strategic thinking and problem-solving skills.">
  • Experience working in agile development environments.">

Preferred Qualifications:

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  • MBA or related credentials preferred.">
  • Experience in both leading a team by influence and partnering with teams across the organization.">
  • Knowledge of Web applications and innovative new product-platforms.">
  • Able to understand and discuss technical concepts with non-technical employees.">

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