Tier 1 & 2 Support Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

**Job Summary:**

Help Desk/Technical Support Specialist

We are seeking a highly skilled Help Desk/Technical Support Specialist to provide top-notch technical support to our customers. As a Help Desk/Technical Support Specialist, you will be responsible for providing timely and effective support for applications across geographically dispersed operating units. This role involves working closely with the Security Operations Center (SOC) team to identify and resolve security-related issues.

  • Provide first-level technical support for customers via phone, email, and chat.
  • Collaborate with Level 2 support teams to resolve complex technical issues.
  • Document standard operating procedures (SOPs) and workflows to ensure consistent incident resolution.

**Responsibilities:**

  1. Handle customer inquiries and issues related to software, hardware, and network connectivity.
  2. Assist in developing and maintaining documentation on SOPs and technical processes.
  3. Collaborate with other teams to identify and implement process improvements.

**Requirements:**

  • Proven record of accomplishment in delivering high-quality customer service in a technical support role.
  • Detail-oriented with excellent oral and written communication skills.
  • Strong knowledge of Windows 10/11 OS and Microsoft Office Suite.
  • Ability to work effectively in a team environment.

**Preferred Qualifications:**

  • Experience with virtualization technologies such as VMWare, Hyper-V, or other virtual server/workstation solutions.
  • Knowledge of EDR/XDR solutions (CrowdStrike, and Microsoft Defender for Endpoint).
  • Networking knowledge is a plus.

  • IT Support Specialist

    2 weeks ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title:Technical IT Support ProfessionalOverview:We are seeking a skilled IT Support Specialist to join our team. This role involves providing technical assistance and support for network infrastructure, server systems, and hardware/software-related issues.Main Responsibilities:Deliver Tier 1 and Tier 2 IT support for hardware, software, networking, and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    **About the Role:**Tier 1 & 2 Support SpecialistThis position provides exceptional customer service to end-users and businesses by delivering timely and effective support for applications across geographically dispersed operating units. As a Tier 1 & 2 Support Specialist, you will actively monitor Security Operations Center (SOC) alerts and collaborate with...

  • IT Support Specialist

    2 weeks ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    About the JobThe IT Executive Junior role is crucial in supporting the IT infrastructure by providing tier-one technical support and advising on IT equipment upgrades. This position requires over 1 year of experience in IT service support and a strong ability to assist in various IT-related tasks.

  • IT Support Specialist

    23 hours ago


    Karachi, Sindh, Pakistan Rewterz, Inc. Full time

    Experience Level:Mid-Level (2–4 years)About the Role:We are looking for a proactive and technically skilledIT Support Specialistto join our team. The ideal candidate will have hands-on experience in troubleshooting and maintainingnetwork infrastructureandserver systems, ensuring smooth operations and minimal downtime.Key Responsibilities:Provide Tier 1 and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    IT Support Professionals play a vital role in resolving technical issues for organizations.The ideal candidate will have 1-2 years of experience in Service Desk or Call Center environments, with a strong background in Active Directory and PC hardware. They should possess excellent problem-solving and communication skills to effectively troubleshoot and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:">The I.T Support Officer will provide tier 1 support to our users, resolving hardware and software issues via phone, email or on-site visits. This role requires excellent communication and problem-solving skills.

  • IT Support Specialist

    19 hours ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    The IT Executive Junior role at Snoonu offers an exciting opportunity to provide essential IT support services to staff, ensuring the optimal use of hardware and software technologies.This position is crucial in supporting the IT infrastructure by providing tier-one technical support and advising on IT equipment upgrades.Minimum 1 year experience in IT...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    IT Support SpecialistA proactive and technically skilled IT Support Specialist is required to maintain network infrastructure and server systems, ensuring smooth operations and minimal downtime.Key Responsibilities:Provide Tier 1 and Tier 2 IT support for hardware, software, networking, and server-related issues.Monitor and maintain network performance,...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are looking for a Technical Support Specialist with a passion for customer service and technical problem-solving. The ideal candidate will have excellent communication skills and the ability to work in a collaborative environment.This role involves troubleshooting and resolving technical issues for clients using our software products, as well as...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    A highly motivated Technical Support Specialist is required to join our team. The ideal candidate will have a strong technical background, exceptional communication skills, and a customer-first mindset.Responsibilities include:Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live...