Software Healthcare Product Support Specialist
2 days ago
We are seeking a skilled Product Specialist to support and enhance our software product for the healthcare industry.
As a key player in customer interactions, you will ensure seamless experiences with our product.
- Provide first-level support on product inquiries and issues.
- Collaborate with the development team to understand and communicate new features and updates.
- Assist customers with product configuration and troubleshooting.
- Document and escalate technical issues when necessary.
- Conduct product demonstrations and training sessions for clients.
- Collect and analyze customer feedback to contribute to product improvements.
- Bachelor's degree in a relevant field or equivalent experience.
- Strong technical aptitude and a passion for learning about new technologies.
- Excellent communication and interpersonal skills.
- Ability to convey technical information clearly and understandably.
- Previous experience in customer support or a related role is beneficial.
- Familiarity with the healthcare industry is advantageous.
- Eagerness to collaborate with cross-functional teams.
- Detail-oriented with strong problem-solving abilities.
- Ability to work independently and efficiently.
- Willingsness to occasionally work outside regular business hours.
In this role, you will play a vital part in driving customer satisfaction and loyalty by delivering exceptional service and support. If you have a passion for technology and a commitment to excellence, we encourage you to apply for this exciting opportunity.
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