
Outbound Call Agent
24 hours ago
As an Outbound Call Agent, you will be responsible for making outbound calls to customers to provide them with information and services. In this role, you will need to follow established communication scripts when handling different topics and responding to calls.
Your goal will be to identify customer needs on call and provide guidance accordingly. You will also be required to follow up with customers to ensure that their issues are resolved.
Candidate Requirements:
- A minimum of 3-4 years of relevant experience is required.
- The ideal candidate should be fluent in English, with British or American accents preferred.
- Excellent interpersonal and communication skills are essential.
Responsibilities:
- Make outbound calls to customers to provide information and services.
- Follow communication scripts when handling different topics and responding to calls.
- Identify customer needs on call and provide guidance accordingly.
Requirements:
- Fluency in English (British or American accent preferred).
- Excellent interpersonal and communication skills.
- Punctuality and responsibility with a positive attitude.
- Basic computer knowledge, researching, and managing correspondence.
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