
Retail Banking Relationship Manager
2 days ago
The Retail Banking Relationship Manager role is responsible for managing customer relationships and ensuring that their banking needs are met. This includes handling customer inquiries, resolving complaints, and collaborating with internal teams to ensure seamless resolution of customer issues.
Main Responsibilities:
- Develop and maintain relationships with existing clients to increase customer satisfaction and loyalty.
- Respond to customer inquiries and complaints in a prompt and professional manner.
- Investigate and resolve customer complaints through root cause analysis and proactive problem-solving.
- Maintain accurate records of customer interactions and update CRM accordingly.
- Collaborate with internal teams to ensure seamless resolution of customer issues.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum 2 years of customer service experience in banking or a related industry.
- Excellent communication, interpersonal, and analytical skills.
- Able to work in a fast-paced environment and prioritize multiple tasks effectively.
- Strong knowledge of Retail Banking products and services.
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