Service Delivery Team Leader

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

The Customer Service Team Leader plays a vital role in ensuring that our customers receive exceptional support. As a Team Leader, you will be responsible for managing a team of customer service representatives, coaching and mentoring team members, and monitoring team performance.

You will work closely with other departments to align customer service strategies with business objectives, and will be responsible for resolving escalated issues and providing feedback to team members.

Responsibilities:
  • Managing a team of customer service representatives
  • Coaching and mentoring team members
  • Monitoring team performance and resolving escalated issues
Requirements:
  1. Proven experience in customer service, with at least 2 years in a supervisory or team leader role
  2. Excellent communication skills and a customer-focused approach
  3. Strong problem-solving skills and the ability to handle escalated customer issues effectively
  4. Proficiency in using customer service software, CRM tools, and reporting systems
  5. Ability to analyze data and generate actionable insights
  6. Leadership skills to inspire, guide, and manage a team effectively
What We Offer:

A collaborative and dynamic work environment

Ongoing training and development opportunities

],

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