Customer Support Expert

7 days ago


Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

At WellnessLiving Systems Inc., we're passionate about empowering businesses with a value-driven platform that's reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business. As a Customer Support Expert, you'll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success.

">Job Description
  • Answer inbound calls & emails from customers
  • Provide software support by troubleshooting technical issues or general account queries
  • Investigate the root cause of issues using system knowledge
  • Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts

Key Skills and Qualifications:

  • 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge
  • Highly organized and detail-oriented
  • A solution-oriented approach to problem-solving

Benefits:

  • Competitive salary package based on experience
  • Comprehensive Group Health and Life Insurance
  • Gratuity
  • EOBI
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental)


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