Customer Support Expert
7 days ago
At WellnessLiving Systems Inc., we're passionate about empowering businesses with a value-driven platform that's reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business. As a Customer Support Expert, you'll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success.
">Job Description- Answer inbound calls & emails from customers
- Provide software support by troubleshooting technical issues or general account queries
- Investigate the root cause of issues using system knowledge
- Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
Key Skills and Qualifications:
- 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge
- Highly organized and detail-oriented
- A solution-oriented approach to problem-solving
Benefits:
- Competitive salary package based on experience
- Comprehensive Group Health and Life Insurance
- Gratuity
- EOBI
- Paid time off (Annual, Sick, Casual, Bereavement, Parental)
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