Customer Experience Manager

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

**Job Description**

The ideal candidate is a technically savvy professional with a strong grasp of CPaaS integrations and a passion for client success. They will lead onboarding, foster long-term relationships, and serve as the main point of contact to ensure customers derive maximum value from the platform.

Duties And Responsibilities
  • Guide customers through the onboarding process, including API integration and platform setup along with support from technical teams.
  • Evaluate customer needs and provide personalized recommendations to enhance their communication strategies.
  • Provide training sessions on the platform's features, tools, and best practices.
  • Create knowledge base resources (e.g., guides, tutorials) to help customers use the platform efficiently.
  • Maintain strong relationships with key stakeholders to foster trust and loyalty.
  • Collaborate with product teams to ensure customer requirements are prioritized.


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