Customer Experience Manager

10 hours ago


Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

iGate Technologies Pakistan is seeking a Customer Experience Manager to oversee the delivery of exceptional customer experiences across all touchpoints. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines.
  • Provide detailed feedback and actionable recommendations for improvements.
  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
  • Ensure emails and chats align with brand tone and customer engagement standards.
Requirements:
  • Graduation (Bachelor's degree or equivalent).
  • Experience in B2B sales environments.
  • Proven experience in sales and quality assurance in a relevant line of business, preferably within a B2B sales environment.
  • Knowledge of and experience with quality assurance metrics, including their analysis and application to improve sales and customer interactions.
  • Familiarity with call, email, and chat platforms, as well as CRM systems.
  • Proficiency in using data analytics tools.
  • Strong attention to detail and analytical skills.
  • Excellent communication and coaching abilities.
  • Ability to work independently and manage multiple tasks simultaneously.
  • A proactive mindset with a focus on continuous improvement.


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