
Customer Experience Manager
10 hours ago
iGate Technologies Pakistan is seeking a Customer Experience Manager to oversee the delivery of exceptional customer experiences across all touchpoints. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of service and support.
Key Responsibilities:- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines.
- Provide detailed feedback and actionable recommendations for improvements.
- Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
- Ensure emails and chats align with brand tone and customer engagement standards.
- Graduation (Bachelor's degree or equivalent).
- Experience in B2B sales environments.
- Proven experience in sales and quality assurance in a relevant line of business, preferably within a B2B sales environment.
- Knowledge of and experience with quality assurance metrics, including their analysis and application to improve sales and customer interactions.
- Familiarity with call, email, and chat platforms, as well as CRM systems.
- Proficiency in using data analytics tools.
- Strong attention to detail and analytical skills.
- Excellent communication and coaching abilities.
- Ability to work independently and manage multiple tasks simultaneously.
- A proactive mindset with a focus on continuous improvement.
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Customer Experience Manager
5 days ago
Islamabad, Islamabad, Pakistan R Plus Concept Design Full timeWe are looking for a highly skilled Customer Experience Manager to join our team at R Plus Concept Design. As a Customer Experience Manager, you will be responsible for leading our online customer support team, ensuring efficient and high-quality support, and driving customer satisfaction.Your Key ResponsibilitiesYou will:Oversee daily operations and ensure...
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Customer Experience Strategist
2 weeks ago
Islamabad, Islamabad, Pakistan Cheezious Pakistan Full timeCompany OverviewCheezious Pakistan is a leading food service provider that prides itself on delivering exceptional customer experiences. Our vision is to create a welcoming atmosphere where every guest feels valued and cared for.Job DescriptionWe are seeking an accomplished Customer Experience Strategist to champion our guests' satisfaction and loyalty. The...
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Customer Experience Director
3 days ago
Islamabad, Islamabad, Pakistan RETAILO TECHNOLOGIES Full timeThe Customer Experience Director at RETAILO TECHNOLOGIES is responsible for driving operational excellence, optimizing customer interactions, and ensuring the highest levels of satisfaction.As a key member of our team, you will oversee the customer support agents, implement best practices, and enhance processes related to KYC compliance, booking...
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Customer Experience Director
2 weeks ago
Islamabad, Islamabad, Pakistan Touchstone Communications Full timeWe are looking for an experienced Customer Experience Director to lead our Call Center team at Touchstone Communications. In this role, you will be responsible for driving exceptional customer experiences, ensuring high-quality performance from our agents, and developing strategies to improve customer satisfaction.Main ObjectivesDevelop and implement...
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Customer Experience Lead
1 week ago
Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full timeRequirementsBachelor's or Master's degree in Business, Law, Marketing, or a related field.Proven experience in customer support and compliance management within a global e-commerce business.Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.Experience in managing large, global customer support teams.
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Customer Experience Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeJob Title: Client Success Manager – 1Location:PakistanDescription:Zones IT Solutions is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for delivering exceptional customer experience, building strong relationships with customers, and driving business growth through strategic planning...
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Customer Experience Specialist
24 hours ago
Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full timeMotive Technologies, Inc is a pioneer in providing cutting-edge solutions for the physical operations sector. Our innovative platform enables safety, operations, and finance teams to manage their drivers, vehicles, equipment, and fleet-related spend in a single system.We serve over 120,000 customers across various industries, including transportation and...
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Customer Experience Executive
2 weeks ago
Islamabad, Islamabad, Pakistan Huawei Technologies Full timeSenior Service Account Manager Job SummaryWe are seeking an experienced Senior Service Account Manager to join our team. The successful candidate will be responsible for managing the customer interface with respect to Service Delivery and Service Sales. This includes ensuring that all services are delivered according to contractual commitments, and providing...
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Director of Customer Experience
7 days ago
Islamabad, Islamabad, Pakistan iGate Full timeRDX Sports is a globally recognized e-commerce brand with a strong presence in the international market. We are seeking a seasoned professional to join our global team as an Assistant Director – Customer Support, Compliance & Excellence Department.This role plays a critical part in driving customer service excellence, ensuring compliance with regulations,...
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Customer Experience Director
5 days ago
Islamabad, Islamabad, Pakistan Marcopolo Resorts & Tours Full timeHospitality Manager Job Description: We are seeking an experienced Hospitality Manager to join our team at Marcopolo Resorts & Tours. The successful candidate will have a proven track record of delivering exceptional customer experiences, leading high-performing teams, and driving business growth.ResponsibilitiesOperations Oversight: Oversee daily...
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Customer Experience Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeAbout the Job">We are looking for an experienced Account Operations Coordinator to join our team at Zones IT Solutions. This role involves managing customer relationships, coordinating internal teams, and ensuring seamless delivery of services to our clients.">About Your Skills">">You have 3 years of experience in account management and/or customer service,...
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Global Customer Experience Manager
2 weeks ago
Islamabad, Islamabad, Pakistan All Good Travels Full timeAll Good Travels is a forward-thinking travel services provider catering to the distinct needs of Pakistani expatriates in Australia. As a seasoned travel consultant, you will be instrumental in crafting memorable travel experiences for our discerning clients.Primary Accountabilities:Deliver high-quality customer service, responding promptly to their...
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Customer Experience Expert
6 days ago
Islamabad, Islamabad, Pakistan ibex Full timeJoin us at ibex and take the first step towards a rewarding career as a Customer Experience Expert. In this role, you will play a crucial part in delivering top-notch customer service and resolving technical issues efficiently.You will be working closely with our global team to ensure seamless communication and delivery of services to our customers. To...
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Customer Experience Advocate
1 week ago
Islamabad, Islamabad, Pakistan ContentStudio inc Full timeWe are seeking a dedicated Customer Experience Advocate to provide top-notch support to our customers.The successful candidate will be responsible for responding to customer queries in a timely and accurate way, identifying customer needs, and providing solutions via phone, email or chat.This role also involves analyzing and reporting product malfunctions,...
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Customer Experience Specialist
3 weeks ago
Islamabad, Islamabad, Pakistan Elite Outsourcing Full timeJob DescriptionA Customer Experience Specialist (CES) is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CSRs may...
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Customer Experience Lead
6 days ago
Islamabad, Islamabad, Pakistan Tianshi International Pakistan Co. (Pvt) Ltd Full time**Job Description:** As a Social Media and Customer Service Manager at Tianshi International Pakistan Co. (Pvt) Ltd, you will play a pivotal role in shaping our company's image and reputation.Your primary responsibilities will include:Engaging with customers through various communication channels, including social media and phoneCreating and implementing...
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Customer Experience Associate
3 weeks ago
Islamabad, Islamabad, Pakistan Sadapay Full timeSadaPay is redefining financial services in Pakistan by offering a digital-first experience where managing money is simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical transformation. At SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started....
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Customer Experience Ambassador
1 week ago
Islamabad, Islamabad, Pakistan ibex Full timeWe are seeking a highly skilled CX professional to join the ibex team. As a Customer Experience Ambassador, you will play a vital role in delivering exceptional customer support and service.Key Responsibilities:Provide prompt and professional responses to customer inquiries via various communication channels.Maintain accurate records of customer...
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Customer Experience Expert
6 days ago
Islamabad, Islamabad, Pakistan ibex Full time**Job Summary**We are seeking a talented Customer Experience Expert to join our team at ibex. As a key member of our Operations department, you will play a vital role in delivering exceptional customer service and support.Key Responsibilities:Provide professional responses to customer inquiries, resolving issues efficiently and effectively.Record and track...
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Customer Experience Advocate
2 days ago
Islamabad, Islamabad, Pakistan IntegCubes Full timeIntegCubes seeks a Customer Experience Advocate to provide exceptional support to our customers.Deliver top-tier support to customers, addressing their product-related queries and concerns promptly.Collaborate closely with the product development team to stay informed about new feature releases and enhancements.Offer personalized support to customers,...