Senior Sales Quality Executive

4 days ago


Islamabad, Islamabad, Pakistan iGate Full time
About the Role

We are seeking a skilled Sales Quality Executive to join our team at iGate. As a Sales Quality Executive, you will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats.

Your key responsibilities will include evaluating and assessing B2B sales calls for quality, accuracy, and adherence to company guidelines. You will also provide detailed feedback and actionable recommendations for improvements.

You will monitor inbound sales leads to ensure proper handling and response time. Additionally, you will evaluate the quality of inbound lead engagement and provide feedback for improvement. You will conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.

The successful candidate will have a Bachelor's degree or equivalent, experience in B2B sales environments, and proven experience in sales and quality assurance. They will also have knowledge of and experience with quality assurance metrics, familiarity with call, email, and chat platforms, and proficiency in using data analytics tools.

The salary package includes fuel allowance, medical insurance, free lunch facility, gym membership, participatory fund, market competitive salary, sales commissions, learning and challenging work environment, amazing work culture, paid time off, group life insurance, and gratuity.
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