Customer Service Champion

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Dynamic Call Center Role

We are seeking a skilled professional to respond to inbound customer calls, addressing inquiries, concerns, or issues in a professional manner. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to work during non-traditional hours.

Key Responsibilities
  1. Respond to customer calls, address inquiries, concerns or issues professionally.

  2. Deliver exceptional customer experiences and ensure caller satisfaction.

  3. Maintain accurate customer information within our database.

  4. Resolve customer complaints or escalate complex cases as needed.

  5. Meet or exceed performance targets and quality standards.

  6. Comply with company policies and procedures to ensure high-quality service.

Required Qualifications
  1. Strong verbal and written communication skills.

  2. Customer-focused attitude with a positive outlook.

  3. Able to work night shifts (Monday to Friday, 08:00 PM to 05:00 AM).

  4. Excellent problem-solving and multitasking abilities.

  5. Prior call center experience is beneficial but not necessary.

About the Role

This role requires a dedicated individual who can provide outstanding customer service and contribute to the success of the organization.



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