
Sales and Account Manager
3 days ago
AZ Movers is seeking a highly skilled individual to serve as the primary point of contact for all customers.
The ideal candidate will possess excellent communication skills, both verbal and written, and be fluent in English.
They should also be a professional team player with a strong personality and ability to grasp opportunities for growth and development.
The inside sales representative will play a crucial role in providing exceptional customer service, responding to customer inquiries, and ensuring timely communication throughout the moving process.
Key Responsibilities:
- Serve as the first point of contact for all customers calling in.
- Provide support and assistance to customers.
- Call new inquiries within minutes of receiving them.
- Obtain quotes and estimates from customers within 24 hours.
- Send out estimates, job sheets, invoices, and other necessary paperwork.
- Maintain open communication with customers and drivers during and after moves have been completed.
- Conduct rigorous follow-ups with customers who have been quoted or not responded.
- Liaise with contractors to gather information and estimates.
Requirements:
- Customer service experience is essential, with three-tier customer service being a significant advantage.
- Excellent English verbal and written communication skills are required.
- Ability to work well in high-stress situations.
- Strong problem-solving skills.
Working Hours:
- Full-time position requiring commitment from 1pm-10pm (PST), Monday to Friday, and Saturday for five hours.
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