Academic Support Facilitator

15 hours ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000
Student Services Officer

The role involves providing timely and professional support to students by addressing their requests, queries, and concerns.

Key responsibilities include facilitating students at a one-window counter, processing academic documents, and ensuring compliance with university policies and procedures.

  • Deliver smooth and efficient service experience to students at the one-window counter.
  • Address student requests, queries, and complaints promptly and professionally.
  • Manage cases related to degrees, transcripts, and exam-related documents.
  • Ensure accuracy and timely delivery of academic records and certificates.
  • Adhere to university rules, regulations, and policies while handling student matters.
  • Collaborate with other departments for seamless service delivery.

Preferred qualifications include a Bachelor's degree in a relevant field (e.g., Business Administration, Education) and prior experience in student services or administration.

Strong communication and interpersonal skills are essential for success in this role.

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