Product Expert Customer Service Representative

3 days ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time $3,500 - $5,500

Job Title: Technical Support Specialist

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Job Description:

The role of a Technical Support Specialist involves providing expert assistance to customers in resolving technical issues with their products. This requires strong problem-solving skills, effective communication, and the ability to articulate complex technical concepts in a clear and concise manner.

As a Technical Support Specialist, you will be responsible for troubleshooting customer complaints, identifying solutions, and implementing resolutions. This will involve working closely with customers to understand their needs, identifying potential issues, and developing creative solutions to resolve problems efficiently.

You will also be required to maintain accurate records of customer interactions, including details of issues raised, actions taken, and outcomes achieved. This information will be used to evaluate the effectiveness of our support services and identify areas for improvement.

Required Skills and Qualifications:

  • O-Levels/Intermediate or above
  • Excellent English Written and Verbal Communication with IT background
  • American or neutral accent
  • Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities:

  • Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
  • Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  • Maintain swift responses to customers through phone call
  • Perform successful troubleshoot on customers' products and provide accurate and efficient resolutions
  • Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
  • Stay up to date by researching similar product symptoms to provide accurate solutions
  • Ensure compliance with all company policies, procedures, and practices

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