Customer Experience Improvement Consultant

ResponsibilitiesHire and lead a global team of Customer Experience (CX) managers, and oversee more than 150 frontline customer support agentsDevelop CX metrics/KPIs, establish reporting mechanisms, and consistently monitor and deliver results at the team and agent levelLead complex projects and operational process improvement initiatives using Kaizen and...

DigitalOcean LLC is seeking a talented professional to join its Customer Success team as a Customer Experience Representative.Job Role:The ideal candidate will be responsible for delivering exceptional customer experiences by maintaining strong relationships with assigned high-value customers, understanding their business requirements and challenges, and...

Job SummaryAt Coinbase, we're seeking an experienced Customer Support Supervisor to oversee a team of customer support agents and drive operational excellence across multiple channels. The ideal candidate will be passionate about delivering seamless support experiences, have a strong track record of leading high-performing teams, and be able to make...

Job Overview:We are looking for an exceptional Transformation Consultant to join our team. As a key member of our Strategy & Transformation team, you will be responsible for driving business transformation and improving operational efficiency.About the Team:We manage fraud and risk, enhance cybersecurity, and improve the digital payments experience for...

At HSBC, we believe that technology has the power to transform businesses and drive growth.As a Consultant Specialist, you will play a key role in harnessing the potential of technology to improve our development processes and deliver results.Key responsibilities include:Designing and implementing automated workflows and process improvements.Collaborating...

We are seeking a highly skilled and experienced Educational Consultant to join our team at Haleema Consultant Ltd. As an Educational Consultant, you will play a vital role in promoting educational opportunities to clients and providing guidance on their career choices.ResponsibilitiesYour key responsibilities will include:Building strong relationships with...

Company OverviewCoinbase is a leading cryptocurrency exchange that aims to increase economic freedom in the world. Our mission is to craft a seamless support experience for our global customer base.Job DescriptionThe Associate Manager, Customer Support role is a key position responsible for managing a team of customer support agents. The ideal candidate will...

Position OverviewThe Senior Business Analyst will play a critical role in driving business growth and delivering exceptional customer experiences at Backbase. This is a challenging and rewarding opportunity for an experienced professional to make a significant impact on our organization.Key ResponsibilitiesAnalyze and prioritize customer requirements for new...

Key Account Operational Excellence LeadKuehne & Nagel Logistics is looking for a highly experienced Key Account Operational Excellence Lead to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong stakeholder and customer...

Unlocking Business PotentialAt Mastercard, we believe that empowering economies and people worldwide is key to unlocking business potential. Our secure, simple, smart, and accessible digital payments solutions use technology, innovation, partnerships, and networks to deliver unique products and services that benefit people, businesses, and...

About UsWe are Workato, a leader in enterprise orchestration.Our AI-powered platform helps businesses streamline operations by connecting data, processes, applications, and experiences.With 400,000 global customers, we empower organizations of every size to unlock new value and lead in today's fast-changing world.Job ResponsibilitiesWe are seeking an...

About the RoleWe are looking for a skilled ERP Officer to join our team at Al Abbas Sugar Mills Limited.Key ResponsibilitiesConfigure and maintain Oracle EBS modules to optimize performance.Analyze business processes to identify areas for improvement and recommend ERP solutions.Offer technical support and resolve Oracle EBS-related issues...

As an Operations Manager for Customer Experience, you will spearhead efforts to streamline operations and enhance customer satisfaction.Main Responsibilities:Develop and implement operational strategiesApply Lean Six Sigma methodologies to optimize processesLead complex projects to drive performance enhancementsFoster a customer-obsessed team...

Driving Business Success through Service Performance ExcellenceAs a Service Delivery Excellence Lead at HSBC, you will play a critical role in driving business success through service performance excellence. This challenging and rewarding role requires strong leadership skills, attention to detail, and excellent communication abilities.You will be...

Technical Sales ConsultantWe are seeking a highly skilled Technical Sales Consultant to join our team at Astronomer. As a key partner to our clients, you will guide them in deploying powerful data workflows to accelerate their business outcomes.In this role, you will design and implement proof-of-concept solutions that help customers tackle real data...

Job Summary:The HPE Hybrid Cloud team is seeking a Senior ITOM Consultant to lead our innovation agenda and technology roadmap for all of HPE. As a trusted advisor, you will create and maintain effective customer relationships to ensure customer satisfaction. This role requires 8+ years of professional experience and a Bachelor of Arts/Science or equivalent...

Our mission at Mastercard is to power economies and empower people worldwide. As a leading technology company, we are dedicated to making transactions secure, simple, smart and accessible.We are seeking a highly skilled Data Analytics Consultant to join our team of experts in Advisors & Consulting Services. This role offers the opportunity to work with a...

About UsMastercard empowers economies and enables people in 200+ countries and territories worldwide. We partner with our customers to build a sustainable economy where everyone can thrive.Job OverviewThis role within Advisors & Consulting Services is responsible for managing fraud and risk, enhancing cybersecurity, and improving the digital payments...

About UsJobskey Consultancy is a renowned provider of high-quality consulting services, particularly in the hospitality industry. We strive to craft unforgettable experiences for our clients by delivering exceptional service and fostering personalized relationships.The RoleWe are seeking a highly skilled Guest Relation Executive to join our team. As a key...

HSBC is committed to driving excellence and innovation through the use of technology.As a Consultant Specialist, you will be responsible for architecting and developing solutions to improve the efficiency and effectiveness of our development processes.Key responsibilities include:Designing and implementing automated testing and quality assurance...