Operations Manager for Customer Experience

Job SummaryAt Coinbase, we're seeking an experienced Customer Support Supervisor to oversee a team of customer support agents and drive operational excellence across multiple channels. The ideal candidate will be passionate about delivering seamless support experiences, have a strong track record of leading high-performing teams, and be able to make...

ResponsibilitiesHire and lead a global team of Customer Experience (CX) managers, and oversee more than 150 frontline customer support agentsDevelop CX metrics/KPIs, establish reporting mechanisms, and consistently monitor and deliver results at the team and agent levelLead complex projects and operational process improvement initiatives using Kaizen and...

Key Account Operational Excellence LeadKuehne & Nagel Logistics is looking for a highly experienced Key Account Operational Excellence Lead to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong stakeholder and customer...

Company OverviewCoinbase is a leading cryptocurrency exchange that aims to increase economic freedom in the world. Our mission is to craft a seamless support experience for our global customer base.Job DescriptionThe Associate Manager, Customer Support role is a key position responsible for managing a team of customer support agents. The ideal candidate will...

DigitalOcean LLC is seeking a talented professional to join its Customer Success team as a Customer Experience Representative.Job Role:The ideal candidate will be responsible for delivering exceptional customer experiences by maintaining strong relationships with assigned high-value customers, understanding their business requirements and challenges, and...

Position OverviewThe Senior Business Analyst will play a critical role in driving business growth and delivering exceptional customer experiences at Backbase. This is a challenging and rewarding opportunity for an experienced professional to make a significant impact on our organization.Key ResponsibilitiesAnalyze and prioritize customer requirements for new...

Job OverviewCoinbase is seeking a highly skilled and experienced individual to fill the role of Associate Manager, Customer Support. As a key member of our customer support team, you will be responsible for managing a team of customer support agents and leading initiatives aimed at improving operations.

Job Title: Director of Marketing | Passionate Hospitality StudentIndus Hotel Hyderabad prioritizes delivering exceptional services and creating unforgettable experiences for our guests. We are committed to catering to diverse needs of business and leisure travelers in Pakistan.Key Responsibilities:Oversight of daily front office operations to guarantee...

Operational Account Partnership ManagerKuehne & Nagel Logistics is looking for a highly experienced Operational Account Partnership Manager to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong stakeholder and customer...

Key ResponsibilitiesLead a team of high-performing customer service agents across multiple channels (phone, messaging, email).Manage and support initiatives aimed at improving operations through automation, elimination, and optimization.Act as a trusted point of contact for escalations and high-priority issues related to your scope.Requirements:Minimum 8...

Customer Experience Improvement ConsultantWe're seeking a Customer Experience Improvement Consultant to join our CX organization and drive improvements in our customer support team. As a Customer Experience Improvement Consultant, you'll be responsible for analyzing metric trends, identifying areas for improvement, and implementing changes to enhance the...

Required Skills and QualificationsCandidate must be customer-obsessed and motivated by Coinbase's mission to craft a seamless support experience for our global customer base.Excellent track record of leading deeply engaged and high-performing teams and using metrics to make business decisions.BenefitsCompetitive salary and benefits package.Opportunities for...

Base Camp Data Solutions is a dynamic and growing company that requires a talented Technical Operations Manager to oversee our IT operations.About the RoleWe're looking for someone with 3-5 years of experience in IT operations, preferably in a leadership or management role.The ideal candidate will have experience with developing the network strategy,...

About the RoleA General Banking Officer plays a pivotal role in providing exceptional customer service and efficiently handling various banking operations at the branch level.Key Responsibilities:Handle account openings, manage customer queries, and process non-financial transactions accurately and efficiently.Maintain fixed assets inventory, security...

Job DescriptionAt Coinbase, we are on a mission to increase economic freedom in the world. As an Operations Manager of Support Operations, you will play a pivotal role in driving our customer experience strategy forward.You will lead a global team of Customer Experience (CX) managers and oversee more than 150 frontline customer support agents. Your primary...

Customer Experience Delivery SpecialistWe are seeking a highly skilled Customer Experience Delivery Specialist to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong collaboration and communication skills, with the ability...

About ECS MEWe are ECS ME, a leading organization that requires an exceptional IT Operations Lead to ensure seamless IT operations. Our team is dedicated to delivering outstanding end-user support services and driving operational stability.Main ResponsibilitiesDevelop and implement high-availability systems to ensure minimal downtime.Collaborate with...

What You'll Be DoingIn this role as a Security Operations Manager, you will analyze network traffic to identify compromised systems, respond to abuse claims, and investigate user-generated content and activities.Main Responsibilities:Investigate and prevent abusive activities such as intrusion attempts, DDoS, malware distribution, phishing attacks, etc....

**Required Skills and Qualifications**5-8 years of experience in managing large-scale digital projects;Solid experience in the financial sector;Proven track record of managing teams above 15 professionals;Experience working in startup or scale-up environments;Total budget management expertise, with a focus on delivering value to customers;Agile coaching...

About UsJobskey Consultancy is a renowned provider of high-quality consulting services, particularly in the hospitality industry. We strive to craft unforgettable experiences for our clients by delivering exceptional service and fostering personalized relationships.The RoleWe are seeking a highly skilled Guest Relation Executive to join our team. As a key...