Technical Support Development Manager

7 days ago


Karachi, Sindh, Pakistan Cronysoft Full time

CronySoft is looking for a talented Technical Support Development Manager to lead the development and implementation of comprehensive training programs for our technical support team. This critical role requires a strong background in technical training, excellent communication skills, and the ability to drive business objectives.

About the Role

In this key position, you will be responsible for designing and delivering training programs to enhance technical knowledge and customer service skills among technical support personnel.

Main Responsibilities
  1. Design and develop engaging training content, integrating the latest product updates and features.
  2. Evaluate employee performance through regular assessments, providing constructive feedback for growth.
  3. Collaborate with designers to create high-quality training videos and visual aids.
Evaluation and Assessment
  1. Implement effective evaluation methods to assess employee knowledge and skills.
  2. Identify skill gaps and propose targeted training plans to address these gaps.
  3. Monitor and analyze the effectiveness of training programs, recommending improvements.
Documentation and Content Creation
  1. Develop clear, concise, and user-friendly product documentation for each module.
  2. Work closely with the product and technical teams to ensure training meets real-world scenarios.
  3. Communicate complex technical concepts simply and effectively to technical support staff.
Requirements
  • Prior experience as a Technical Trainer, Corporate Trainer, or similar role in a technical environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and project management abilities.


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