IT Technical Support Expert

7 days ago


Karachi, Sindh, Pakistan Contour Software Full time
The Position: Software Support Analyst

We are seeking a skilled Software Support Analyst (L2) with exceptional communication skills to provide technical telephone applications support to our customers. The successful candidate will be responsible for answering complex questions on function and usage of our products, troubleshooting, and resolving issues with the software, making necessary configuration changes to ensure our products continue to meet customer needs.

This role involves creating development 'bug' reports, working with the development team to ensure items are completed and properly tested, keeping customers informed of open case status, and managing customer issues through effective troubleshooting and problem-solving.



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