Digital Tools Adoption Specialist

5 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time
Job Description

Zones IT Solutions seeks a highly skilled Digital Tools Adoption Specialist to join our digital transformation team. This role focuses on educating colleagues and customers about our cutting-edge Digital Tools, driving their adoption, and enhancing business efficiency.

Key Responsibilities:
  • Develop impactful education materials for Zones employees and customers to ensure the effective use and adoption of each Digital Tool.
  • Deliver training sessions for Zones employees and customers, covering tool-specific training, ongoing feature-focused sessions, and ad hoc training as needed.
  • Serve as the first line of support for our Digital Tools, addressing potential issues as they arise.
  • Assist in identifying new requirements and features for our Digital Tools, contributing to the enhancement of our Digital Assistant.
  • Participate in User Acceptance Testing of new features for each Digital Tool.
Requirements:
  • 5 to 7 years of training and communication experience in a professional environment.
  • Bachelor's degree in a relevant field.
  • Experience in developing, deploying, and delivering impactful training materials, particularly for software products.
  • Proficiency in e-learning training course design and development, with experience using e-learning course development tools (e.g., Captivate) and Learning Management Systems (e.g., Absorb).
  • Strong communication, collaboration, and documentation skills.
  • A solution-driven mindset with the ability to understand the big picture.
  • Detail-oriented with a customer-focused passion.
  • Results-driven, metrics-oriented, and proficient in MS Office products.
  • Ability to work in a fast-paced environment, pivot quickly, and demonstrate a high degree of resilience.


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