
Digital Tools Adoption Specialist
5 days ago
Zones IT Solutions seeks a highly skilled Digital Tools Adoption Specialist to join our digital transformation team. This role focuses on educating colleagues and customers about our cutting-edge Digital Tools, driving their adoption, and enhancing business efficiency.
Key Responsibilities:- Develop impactful education materials for Zones employees and customers to ensure the effective use and adoption of each Digital Tool.
- Deliver training sessions for Zones employees and customers, covering tool-specific training, ongoing feature-focused sessions, and ad hoc training as needed.
- Serve as the first line of support for our Digital Tools, addressing potential issues as they arise.
- Assist in identifying new requirements and features for our Digital Tools, contributing to the enhancement of our Digital Assistant.
- Participate in User Acceptance Testing of new features for each Digital Tool.
- 5 to 7 years of training and communication experience in a professional environment.
- Bachelor's degree in a relevant field.
- Experience in developing, deploying, and delivering impactful training materials, particularly for software products.
- Proficiency in e-learning training course design and development, with experience using e-learning course development tools (e.g., Captivate) and Learning Management Systems (e.g., Absorb).
- Strong communication, collaboration, and documentation skills.
- A solution-driven mindset with the ability to understand the big picture.
- Detail-oriented with a customer-focused passion.
- Results-driven, metrics-oriented, and proficient in MS Office products.
- Ability to work in a fast-paced environment, pivot quickly, and demonstrate a high degree of resilience.
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