Experience Manager

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time
Drive Seller Success

Seller Experience Manager

We are seeking a skilled Seller Experience Manager to lead our efforts in enhancing the overall experience of sellers on our platform. This role requires a deep understanding of seller behavior, pain points, and the e-commerce ecosystem. If you have a passion for improving the seller experience and ensuring their success, we encourage you to apply.

The successful candidate will be responsible for defining and leading the strategy to enhance seller experience, focusing on improving seller satisfaction, retention, and overall performance across all touchpoints. They will oversee the development of seller journey maps and identify key opportunities to improve seller onboarding, training, support, and engagement. The ideal candidate will have a strong background in e-commerce, excellent project management skills, and a proven track record of driving seller-centric initiatives.

This is an exciting opportunity to join our team and make a meaningful impact on the lives of thousands of sellers. As a Seller Experience Manager, you will have the chance to develop and execute strategies that drive measurable improvements in seller experience, sharing insights and recommendations with senior leadership. You will also create and foster a feedback loop with sellers, ensuring that insights gathered from sellers inform product and process improvements.

Key Responsibilities:
  • Define and lead the strategy to enhance seller experience
  • Oversee the development of seller journey maps and identify key opportunities to improve seller onboarding, training, support, and engagement
  • Collaborate with cross-functional teams to ensure the successful implementation of initiatives aimed at improving seller experience
  • Develop and manage a Project Management Office (PMO) for the seller experience domain
  • Monitor and evaluate the performance of various initiatives to drive measurable improvements in seller experience


Required Skills and Qualifications:
  • Bachelor's/Master's degree in Business Administration, Marketing, or a related field
  • 4+ years of experience in e-commerce, operations, or customer experience management, with at least 2 years in a leadership or managerial role
  • Extensive experience in driving seller experience initiatives, with a deep understanding of seller behavior, pain points, and the e-commerce ecosystem
  • Strong project management skills, including experience leading cross-functional teams and managing complex initiatives
  • Proven track record in developing and executing successful seller engagement and retention strategies


Benefits:
  • A unique opportunity to learn from the best in e-commerce and business growth
  • Rigorous training and exposure in team management, leadership, business analytics, and operations
  • An opportunity to train the next generation of business leaders in the tech industry
  • Competitive salary and incentive package

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