
Patient Support And Ticket Resolution Expert
2 days ago
A high school diploma or equivalent; associate or bachelor's degree is preferred.
We seek a dedicated customer support specialist to provide exceptional service to patients and internal departments.
Key Responsibilities:- This role involves responding to calls, emails, faxes, voicemails, and tickets from patients and insurance companies, assisting with orders, billing inquiries, tracking information, returns, and insurance-related matters.
- The ideal candidate will have outstanding communication skills, attention to detail, and a commitment to ensuring that every patient receives the assistance they need promptly and professionally.
- Previous experience in customer support, ticket handling, or a related field, preferably in a healthcare or pharmaceutical environment.
- Excellent verbal and written communication skills, able to communicate effectively with patients, insurance companies, and internal teams.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
- Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.
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