Customer Service Team Lead

Job Summary:The Customer Service Team Lead is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues.

Job DescriptionWe are seeking a seasoned Customer Service Team Lead to manage and support our growing team of Virtual Assistants. The ideal candidate will have at least 3 years of experience as a Team Lead and 3 years in Customer Service, with excellent English communication skills.Key ResponsibilitiesMonitor and report on agent performance, attendance, and...

Customer Service Team LeadThe ideal candidate will possess strong leadership skills, with the ability to motivate and manage a team of customer service representatives in a fast-paced environment.Key Responsibilities:Team Management: Lead and manage a team of agents, providing guidance and support to achieve individual and team goals.Performance Monitoring:...

Key Responsibilities:Develop and implement effective training programs to enhance employee skills and productivity.Design and manage salary structures to incentivize high-performing employees.Oversee customer care operations to ensure exceptional service delivery.Analyze sales data to identify trends and areas for improvement.Collaborate with the management...

Assistant Customer Service LeadThe Assistant Customer Service Lead will be responsible for leading and managing customer experience initiatives aimed at monitoring, evaluating and continuously enhancing customer satisfaction across voice and data services.Responsibilities:Lead and manage customer experience teams to ensure seamless and consistent customer...

Team Lead - Customer ExperienceThe ideal candidate will have a passion for delivering outstanding customer service and continuously improving the customer experience.Key Responsibilities:Team Management: Lead and manage a team of agents, providing guidance and support to achieve individual and team goals.Performance Monitoring: Regularly evaluate and review...

We are seeking a Lead Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for leading our customer support team in delivering exceptional service to our customers.About the RoleThe ideal candidate will have a strong background in customer service, with a minimum of 5 years of experience in a managerial...

Job Description:This is an exciting opportunity to join our team as a Customer Service Transformation Lead. In this role, you will play a key part in transforming our customer service operations to meet the changing needs of our customers.You will be responsible for delivering exceptional service to our customers, handling customer inquiries and concerns,...

University, High English Level, Chinese Understanding (optional)The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and...

Required Skills and Qualifications:To be successful in this role, you will require excellent communication and interpersonal skills. You should be able to motivate staff to achieve Call Centre operations objectives and analyse, monitor, and propose improvements in team leader and customer relation officer KPIs.You will also need to ensure the implementation...