Customer Service Team Lead

Job Summary:The Customer Service Team Lead is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues.

Key Performance Indicators (KPIs):">As a Customer Service Team Lead, your success will be measured by your ability to drive customer satisfaction, team performance, and operational efficiency.">About Our Company:">At Reactivespace Technologies, we pride ourselves on delivering exceptional customer experiences through effective teamwork, strong communication,...

Customer Service Team LeadThe ideal candidate will possess strong leadership skills, with the ability to motivate and manage a team of customer service representatives in a fast-paced environment.Key Responsibilities:Team Management: Lead and manage a team of agents, providing guidance and support to achieve individual and team goals.Performance Monitoring:...

Job Description:    As a Customer Service Representative, you will be the core contact for our clients, engaging with them over the phone to persuade their interests. You will be responsible for communicating effectively, using software controls to deliver pre-recorded sales scripts positively.    Key Responsibilities:Get trained on software tools...

Key Skills and QualificationsWe are seeking a highly skilled and experienced professional to lead our Customer Service team.The ideal candidate will have:Exceptional communication and interpersonal skillsProven experience in customer support or as a Client Service RepresentativeAble to multitask, prioritize, and manage time effectivelyThis role offers...

Assistant Customer Service LeadThe Assistant Customer Service Lead will be responsible for leading and managing customer experience initiatives aimed at monitoring, evaluating and continuously enhancing customer satisfaction across voice and data services.Responsibilities:Lead and manage customer experience teams to ensure seamless and consistent customer...

Team Lead - Customer ExperienceThe ideal candidate will have a passion for delivering outstanding customer service and continuously improving the customer experience.Key Responsibilities:Team Management: Lead and manage a team of agents, providing guidance and support to achieve individual and team goals.Performance Monitoring: Regularly evaluate and review...

Job DescriptionTalentPop App is seeking a skilled Team Lead to manage and support our growing team of Virtual Assistants. As a Team Lead, you will be responsible for monitoring and reporting on agent performance, attendance, and KPIs.Provide regular coaching and support through 1-on-1s and team sessionsConduct performance reviews and make recommendations for...

University, High English Level, Chinese Understanding (optional)The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and...

Required Skills and Qualifications:To be successful in this role, you will require excellent communication and interpersonal skills. You should be able to motivate staff to achieve Call Centre operations objectives and analyse, monitor, and propose improvements in team leader and customer relation officer KPIs.You will also need to ensure the implementation...