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Technical Support Team Lead

2 weeks ago

Islamabad, Islamabad, Pakistan Iqbal & Company Full time

Iqbal & Company seeks a Technical Support Team Lead to supervise our technical service team nationwide.

About the Position:

This role offers an excellent opportunity for a skilled professional to lead our technical service team and contribute to the company's success.

Main Responsibilities:

  1. Lead the technical service team nationwide.
  2. Ensure timely project delivery, proper product handling, and consistency of operations.
  3. Plan department budget and oversee service procedures.
  4. Develop and conduct customer service training programs and in-house training programs.

Requirements:

  1. Bachelor's degree in Biomedical or Electronics.
  2. Minimum 5 years of experience in an equivalent position with excellent management skills.
  3. Analytical, efficient, detail-oriented, computer literate, and technically adept.
  4. Pleasant personality with positive initiative and drive.
  5. Excellent communication and presentation skills.
  6. Strong learning ability.
  7. Knowledge of local competitors and hospitals network and their working environment (desired).
  8. Strong contacts with different hospital KOLs (desired).
  9. Experience in tackling/support of marketing activity (desired).