Technical Support Professional

5 days ago


Islamabad, Islamabad, Pakistan Promise Group Full time

Promise Group is a leading Microsoft partner in the CEE region, offering a wide range of products and services to clients from various economic sectors. We are currently seeking a highly motivated Technical Support Professional to join our team.

Duties
  • Respond to client inquiries and provide technical support via phone, email, and chat.
  • Diagnose and resolve basic issues related to M365 and Azure services.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Document and update knowledge base articles.
Requirements
  • High school diploma or equivalent required.
  • At least 1 year of experience in IT technical support.
  • Basic knowledge of M365 and Azure platforms.
  • Excellent communication and customer service skills.
What We Offer
  • Competitive compensation package.
  • Opportunities for career growth and professional development.
  • Remote work options available.
  • Culture that values employee well-being.


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