
Delivering Exceptional Guest Experiences as a Guest Service Officer
3 days ago
This role is critical in delivering warm, professional, and efficient service while managing check-ins, check-outs, guest requests, and providing local insights.
The ideal candidate will be the first point of contact for our guests, setting the tone for an exceptional stay. Your role is key to ensuring a seamless guest experience.
Responsibilities:
- Greet and welcome guests with warmth and professionalism
- Handle check-in/check-out procedures smoothly and accurately
- Manage reservations and walk-in inquiries
- Respond promptly to guest requests and concerns
- Coordinate with Housekeeping and other departments for guest satisfaction
- Maintain a polished and organized front desk area
Requirements:
- Bachelor's degree in Hospitality or a related field preferred
- 1+ year of experience in a front desk or guest-facing role in hospitality
- Excellent communication skills in English (spoken and written)
- Strong interpersonal skills and a passion for guest service
- Proficiency in PMS (OPERA experience is a plus)
- Well-groomed, confident, and calm under pressure
- Flexible to work in rotational shifts, including weekends and holidays
We Offer:
- A vibrant and aesthetic work environment
- Training and cross-departmental exposure
NB: Only shortlisted candidates will be contacted. Locally available candidates will be given preference.
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