Front Desk Associate

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

**Job Overview**

We are seeking a highly skilled and organized individual to fill the role of Front Desk Associate. This position is ideal for someone who possesses excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

The successful candidate will be responsible for warmly welcoming patients and visitors, handling phone calls, and addressing inquiries promptly. They will also efficiently schedule appointments and ensure punctuality, while maintaining a tidy and organized workspace.

Main Responsibilities:

  1. Welcome patients and visitors, handle phone calls, and address inquiries promptly.
  2. Schedule appointments and ensure punctuality.
  3. Assist patients in completing necessary forms and documentation.
  4. Maintain a tidy and organized workspace.
  5. Provide clear and courteous communication to patients.
  6. Manage records and perform daily cash deposits as required.
  7. Collect payments through various methods and platforms.
  8. Conduct follow-up calls with current and past patients.
  9. Collaborate with medical staff to maintain accurate patient information.
  10. Generate reports on daily stock transactions and cash sales.
  11. Manage scheduling for patients, therapists, and doctors.
  12. Coordinate with medical staff to optimize clinic operations.
  13. Adhere to patient flow policies and procedures.
  14. Provide prompt service recovery and exceed patient expectations.
  15. Communicate service delays to all parties involved.
  16. Promote clinic promotions to patients.
  17. Proficient in Microsoft Office Suite, email communication, and EMR systems.

Required Skills and Qualifications:

  1. Previous experience as a Receptionist in a wellness clinic or similar environment.
  2. Strong communication and interpersonal skills.
  3. Excellent customer service and problem-solving abilities.
  4. Experience with appointment scheduling and managing calendars.
  5. Proficient with computer software and electronic health records.
  6. Strong organizational skills and attention to detail.
  7. Ability to multitask and thrive in a fast-paced environment.
  8. Professional appearance and friendly demeanor.
  9. Fluency in English; additional languages are an advantage.

Benefits and Others:

This role offers opportunities for career growth and development in a dynamic and supportive environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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