
Customer Support Assistant Role
1 day ago
At Mashreq Bank, we prioritize innovation and customer satisfaction.
Job Overview- Engage with customers through online chat to answer inquiries and provide product information.
- Provide technical support to customers regarding products or services.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Work closely with the customer support team to ensure consistent service.
- Stay up-to-date with company products and services to provide accurate information.
- Excellent Communication: Express ideas clearly and professionally in chat support.
- Problem-Solving: Resolve customer issues efficiently.
- Technical Proficiency: Comfortable with basic technical troubleshooting and navigation.
- High school diploma or equivalent required.
- Previous experience in customer support beneficial.
As a Chat Support Specialist, you will be responsible for delivering exceptional customer experiences through timely and professional responses. This role is ideal for individuals who are passionate about technology and committed to providing outstanding support.
Why this role?
- Opportunity to work with a dynamic team and contribute to the success of our organization.
- Chance to develop your technical skills and expertise in customer support.
What we offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
How to apply:
Please submit your application, including your resume and cover letter, to our online portal. We look forward to reviewing your application
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