
Lead Content Moderator
5 days ago
This role is focused on driving growth through content excellence. We are seeking an exceptional Content Leader to oversee our content operations and lead a team of analysts in executing and improving content moderation and review processes.
The ideal candidate will have experience managing teams, goal setting, coaching, mentoring, and performance management. They should also be familiar with content moderation technology and have a proven track record of process definition, documentation, training, and process improvement.
Key Responsibilities:
- Conduct quality reviews and maintain training programs
- Implement process improvements through collaboration with cross-functional teams
- Create reports on performance metrics and deliver performance feedback
- Address inquiries from internal stakeholders promptly
Requirements:
- Bachelor's or Master's degree in a relevant field with 4-6 years of experience in a similar role
- Strong experience in content moderation and review, preferably in a user-generated content management, digital agency, or online community management setting
- Familiarity with AI-based moderation tools and ability to work in a fast-paced, deadline-driven environment
- Excellent communication and interpersonal skills, with the ability to collaborate and build positive relationships with cross-functional teams and stakeholders
What We Offer:
- Competitive salary and benefits package
- Opportunity to work for a growing and innovative organization
- Chance to make a real impact on the company's success
- Annual leaves, bonus, and incentives
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