Customer Experience Specialist

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title:

Customer Growth Specialist

Job Description:

In this role, you will be responsible for driving initiatives that shape our customers' experiences and revenue ambitions through digital channels and applications.

Key Responsibilities:
  1. Analyze customer insights using behavioral and research data sets to inform strategic initiatives.
  2. Develop and implement strategies for digital channel recharge, including new product launches and revamps.
  3. Create and test hypotheses related to digital channel use cases, focusing on customer journeys and value propositions.
  4. Build and maintain dashboards to analyze subscriber trends and provide actionable insights.
  5. Collaborate with cross-functional teams to drive segment goals and enhance customer lifetime value.
  6. Monitor and report on key metrics such as subscriber base, revenue, and product adoption.
Qualifications:
  • MBA, BBA, Economics, or Maths major.
  • 4-6 years in related roles.
  • Experience analyzing business trends and monitoring KPIs.
  • Strong analytical and communication skills.


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