
Genesys Engineer Leader
3 days ago
We are seeking a skilled Senior Genesys Cloud Engineer to join our team at Ibex. This key role will involve providing critical support for global contact center operations, ensuring seamless delivery of telephony and contact center solutions.
Key Responsibilities- Collaborating with cross-functional teams to resolve Genesys cloud-related issues.
- Providing expert-level support for Genesys Operations.
- Developing and implementing effective solutions for day-to-day operational challenges.
- Evaluating and optimizing telephony, contact center, and other solution administration processes.
- Ensuring timely completion of daily tasks, change requests, and project work.
- Staying up-to-date with the latest Genesys platform releases and best practices.
- Enhancing overall system and client documentation.
- Expanding expertise across multiple platforms and technologies.
- Leveraging project management skills to deliver results-driven outcomes.
- Maintaining open communication channels with stakeholders.
- Proven experience in the contact center industry, with a strong background in Genesys solutions.
- Advanced analytical and problem-solving skills.
- Expertise in case management and ability to work autonomously.
- Outstanding verbal and written communication skills.
- Flexibility, creativity, and a positive attitude.
- Desire to collaborate and support team members.
- Effective communication with colleagues from diverse backgrounds.
- Capacity to adapt quickly to changing priorities and demands.
- Degree in Computer Science, IT, or a related field.
- Genesys Cloud certification is strongly recommended.
- Knowledge of cloud-based contact center solutions is a plus.
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Senior Genesys Cloud Engineer
1 week ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a Senior Genesys Cloud Engineer who will be responsible for supporting global telephony & contact center operations across contact centers. As part of the Genesys cloud team, the engineer's responsibilities include acting as the POC for all contact center solution requests, whether they be questions or problems. The role requires...
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Genesys Cloud Operations Engineer
5 days ago
Karachi, Sindh, Pakistan ibex Full timeIbex. is seeking a highly skilled Senior Genesys Cloud Engineer to join our team and take on a key role in supporting global telephony & contact center operations.The ideal candidate will have strong technical expertise and excellent problem-solving skills, with a proven track record of successfully resolving complex technical issues.About the...
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Genesys Cloud Infrastructure Manager
5 days ago
Karachi, Sindh, Pakistan ibex Full timeIbex. is seeking a highly experienced Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will have a strong background in technical operations, excellent problem-solving skills, and excellent communication and collaboration skills.About the Role:Supporting global telephony & contact center...
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Global Contact Center Expert
3 days ago
Karachi, Sindh, Pakistan ibex Full timeAbout the RoleThe Senior Genesys Cloud Engineer position at Ibex represents an exceptional opportunity for a talented individual to drive success in our global contact center operations. As a key member of our team, you will be responsible for delivering top-notch support and guidance to ensure seamless execution of telephony and contact center...
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Senior Cloud Solutions Architect
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Karachi, Sindh, Pakistan ibex Full timeJob SummaryThe Senior Genesys Cloud Engineer position at Ibex involves providing expert-level support for global contact center operations, ensuring seamless delivery of telephony and contact center solutions. If you have a passion for technology and a drive to succeed, this may be the ideal opportunity for you.Key DutiesCollaborating with cross-functional...
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Cloud Telephony Specialist
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Karachi, Sindh, Pakistan ibex Full timeOverviewIbex is a leading provider of cloud-based telephony solutions. As a Senior Genesys Cloud Engineer, you will play a critical role in supporting global contact center operations across multiple locations. Your responsibilities will include acting as the point of contact for all contact center solution requests, whether they be questions or...
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Cloud Contact Center Technical Lead
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Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a skilled Senior Genesys Cloud Engineer to support global telephony & contact center operations across contact centers.The successful candidate will act as the point of contact (POC) for all contact center solution requests, troubleshooting day-to-day operational issues and working closely with technical teams.Key...
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Karachi, Sindh, Pakistan ibex Full timeWe are looking for a talented Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will be a skilled technical expert with a proven track record of successfully resolving complex technical issues, and excellent communication and collaboration skills.About the Job:Supporting global telephony &...
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