
Cloud Telephony Specialist
2 days ago
Ibex is a leading provider of cloud-based telephony solutions. As a Senior Genesys Cloud Engineer, you will play a critical role in supporting global contact center operations across multiple locations. Your responsibilities will include acting as the point of contact for all contact center solution requests, whether they be questions or problems.
Responsibilities- Acting as the primary point of contact for daily Genesys cloud issues and concerns.
- Providing tier-2 and tier-3 support for Genesys Operations.
- Troubleshooting day-to-day operational issues related to Genesys and its integrated platforms, coordinating with other teams globally.
- Performing telephony, contact center, and other solution administration tasks as per standard procedures, ensuring high service levels on all ticketing queues.
- Tracking daily tasks, change requests, and project work to optimize productivity.
- Conducting regular Genesys system performance checks.
- Maintaining accurate system and client documentation.
- Supporting multiple platforms and expanding knowledge as required.
- Fulfilling relevant project roles as assigned.
- Meeting project milestones and deadlines.
- Providing daily and weekly status reports for ongoing projects.
- 1-4+ years of experience in the contact center industry, with a minimum of 2-3 years of experience on other telephony platforms.
- 1-4 years of experience on Genesys solutions as an administrator.
- Strong analytical skills and problem-solving capabilities.
- Excellent case management skills and ability to work independently.
- Excellent spoken and written English skills.
- A positive thinker with flexibility and creativity.
- Willingness to help and support other team members.
- Respectful communication with juniors and peers in other teams.
- Ability to respond quickly to changes in the department, organization, projects, and processes.
- Bachelor's degree in IT, Computer Science, or Telecom.
- Genesys Cloud certification is highly desirable.
- Knowledge of other contact center solutions on the cloud is beneficial.
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Karachi, Sindh, Pakistan ibex Full timeWe are looking for a talented Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will be a skilled technical expert with a proven track record of successfully resolving complex technical issues, and excellent communication and collaboration skills.About the Job:Supporting global telephony &...
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Genesys Cloud Operations Engineer
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Karachi, Sindh, Pakistan ibex Full timeIbex. is seeking a highly skilled Senior Genesys Cloud Engineer to join our team and take on a key role in supporting global telephony & contact center operations.The ideal candidate will have strong technical expertise and excellent problem-solving skills, with a proven track record of successfully resolving complex technical issues.About the...
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Genesys Cloud Infrastructure Manager
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Karachi, Sindh, Pakistan ibex Full timeIbex. is seeking a highly experienced Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will have a strong background in technical operations, excellent problem-solving skills, and excellent communication and collaboration skills.About the Role:Supporting global telephony & contact center...
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Senior Genesys Cloud Engineer
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Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a Senior Genesys Cloud Engineer who will be responsible for supporting global telephony & contact center operations across contact centers. As part of the Genesys cloud team, the engineer's responsibilities include acting as the POC for all contact center solution requests, whether they be questions or problems. The role requires...
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