
Global Contact Center Expert
3 days ago
The Senior Genesys Cloud Engineer position at Ibex represents an exceptional opportunity for a talented individual to drive success in our global contact center operations. As a key member of our team, you will be responsible for delivering top-notch support and guidance to ensure seamless execution of telephony and contact center solutions.
Main Responsibilities- Serving as the primary point of contact for Genesys cloud-related issues and inquiries.
- Offering advanced support for Genesys Operations.
- Designing and implementing innovative solutions to address day-to-day operational challenges.
- Streamlining and optimizing telephony, contact center, and other solution administration processes.
- Monitoring and managing daily tasks, change requests, and project work.
- Staying current with Genesys platform updates and best practices.
- Enhancing overall documentation and knowledge sharing.
- Expanding technical expertise across multiple platforms and technologies.
- Leading project initiatives to achieve desired outcomes.
- Engaging with stakeholders through clear and concise communication.
- Substantial experience in the contact center industry, with a strong focus on Genesys solutions.
- Highly developed analytical and problem-solving skills.
- Exceptional case management abilities and capacity to work independently.
- Superior communication skills, both written and verbal.
- A proactive, flexible approach with a positive attitude.
- A willingness to collaborate and support colleagues.
- Culturally sensitive communication with diverse team members.
- Able to adapt quickly to changing priorities and demands.
- Degree in Computer Science, IT, or a related field.
- Genesys Cloud certification is highly desirable.
- Knowledge of cloud-based contact center solutions is advantageous.
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Karachi, Sindh, Pakistan ibex Full timeWe are looking for a talented Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will be a skilled technical expert with a proven track record of successfully resolving complex technical issues, and excellent communication and collaboration skills.About the Job:Supporting global telephony &...
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Cloud Contact Center Technical Lead
5 days ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a skilled Senior Genesys Cloud Engineer to support global telephony & contact center operations across contact centers.The successful candidate will act as the point of contact (POC) for all contact center solution requests, troubleshooting day-to-day operational issues and working closely with technical teams.Key...
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Contact Center Specialist
4 days ago
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Contact Center Operations Director
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Contact Center Specialist
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Karachi, Sindh, Pakistan AUA Solutions Full timeAUA Solutions offers unique data management solutions to businesses worldwide. As an IT-enabled B2B data company, we provide expert data consultancy services and support clients' sales, marketing, and recruitment efforts. Founded in 2006, we pride ourselves on delivering exceptional client results and fostering a culture of quality and excellence. Our...
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Genesys Cloud Infrastructure Manager
5 days ago
Karachi, Sindh, Pakistan ibex Full timeIbex. is seeking a highly experienced Senior Genesys Cloud Engineer to support our global telephony & contact center operations team.The ideal candidate will have a strong background in technical operations, excellent problem-solving skills, and excellent communication and collaboration skills.About the Role:Supporting global telephony & contact center...
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Genesys Engineer Leader
3 days ago
Karachi, Sindh, Pakistan ibex Full timeRole OverviewWe are seeking a skilled Senior Genesys Cloud Engineer to join our team at Ibex. This key role will involve providing critical support for global contact center operations, ensuring seamless delivery of telephony and contact center solutions.Key ResponsibilitiesCollaborating with cross-functional teams to resolve Genesys cloud-related...
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Senior Cloud Solutions Architect
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Genesys Cloud Operations Engineer
5 days ago
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Global Market Expert
5 days ago
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Global Sourcing Expert
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Sustainability Expert
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Senior Data Center Specialist
5 days ago
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Cloud Telephony Specialist
3 days ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex is a leading provider of cloud-based telephony solutions. As a Senior Genesys Cloud Engineer, you will play a critical role in supporting global contact center operations across multiple locations. Your responsibilities will include acting as the point of contact for all contact center solution requests, whether they be questions or...
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Senior Genesys Cloud Engineer
1 week ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a Senior Genesys Cloud Engineer who will be responsible for supporting global telephony & contact center operations across contact centers. As part of the Genesys cloud team, the engineer's responsibilities include acting as the POC for all contact center solution requests, whether they be questions or problems. The role requires...
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Cybersecurity and Compliance Expert
5 days ago
Karachi, Sindh, Pakistan Pakistan Revenue Automation (Pvt) Ltd. Full timeJob Summary:Pakistan Revenue Automation (Pvt) Ltd. is seeking a highly skilled IT professional to fill the position of Cybersecurity and Compliance Expert. The successful candidate will be responsible for ensuring the security of our data centers, implementing disaster recovery plans, and managing our network infrastructure.Key Responsibilities:Management of...
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Data Validation Expert
5 days ago
Karachi, Sindh, Pakistan AUA Solutions Full timeAUA Solutions is an IT-enabled B2B data company providing outsourced data management and database software consultancy services to global businesses. Our primary focus is on back-office support for sales, marketing, and recruitment-related lead generation activities. Established in 2006, our corporate philosophy revolves around delivering high-quality client...