Technical Support Expert

5 days ago


Karachi, Sindh, Pakistan Fujifilm Pakistan (Pvt) Ltd Full time
Job Summary
We are seeking a seasoned Technical Support Lead - Advanced Imaging Modalities to join our team at FUJIFILM Pakistan (Pvt.) Ltd. This role offers a unique blend of technical expertise and sales acumen, with a focus on delivering exceptional customer service and driving business growth.

Key Responsibilities:
  • Installation, commissioning, and servicing of CT scan and MRI machines with a proven track record and experience.
  • Strong technical knowledge of CT and MRI systems, including hardware, software, and imaging protocols.
  • Proper setup and calibration of CT scan & MRI for optimal performance.
  • Provide technical assistance to customers, including troubleshooting and resolving CT Scan & MRI issues at site.
  • Conduct regular maintenance and preventive servicing to minimize downtime and extend equipment lifespan.
  • Train healthcare staff on the operation, maintenance, and safety protocols of CT Scan and MRI machines.
  • Maintain accurate records of service visits, repairs, and maintenance activities.
  • Prepare service reports and documentation for customers and internal use.

Additional Expertise (Sales) Preferred:
  • Pursue new sales opportunities for CT Scan and MRI machines in hospitals and diagnostic centers.
  • Conduct market research to understand customer needs, competitor activities, and industry trends.
  • Demonstrate the features, benefits, and technical specifications of CT scan and MRI machines to potential clients.
  • Negotiate terms and close deals effectively, while dealing with principles.
  • Foster long-term relationships and repeat business by ensuring high levels of customer satisfaction.

Requirements:
  • Bachelor's degree in Biomedical or Electronic Engineering, along with proficiency in basic IT knowledge (networking, OS Administration, etc.).
  • Excellent communication, negotiation, and interpersonal skills.
  • Able to work independently, as well as in a team and manage multiple projects simultaneously.
  • Willingness to travel frequently to customer sites.
  • Ability to manage time and prioritize tasks.
  • Some service contracts may require working outside regular business hours to address urgent service needs.
  • Target-oriented and ready to accept challenges.


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