Technical Service Specialist

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
The Technical Support & Training Specialist plays a vital role in delivering exceptional technical support and training to our licensees and potential clients. This individual will be responsible for assisting existing licensees with level 1 and 2 technical inquiries, resolving software-related issues, system configuration, and conducting end-user training sessions to ensure optimal product usage.

Key responsibilities include responding promptly to incoming customer inquiries via various channels, providing thorough and accurate technical assistance for level 1 and level 2 support issues, documenting all customer interactions and solutions in the company's CRM system, and collaborating with other team members to escalate complex technical issues when necessary.

This role also involves conducting comprehensive end-user training sessions, supporting the development of system-specific training materials, and customizing training sessions to meet specific customer needs and skill levels.

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