Customer Experience Specialist

7 days ago


Gujranwala, Punjab, Pakistan beBee Careers Full time

**Job Summary**

This is a key role within our organization, focused on delivering exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for achieving sales targets in assigned territories, developing and training dealer staff, ensuring the availability of parts and lubricants, and maintaining positive relationships with OEMs and dealers.

Sales Performance:

  • Meet or exceed monthly and yearly sales targets in assigned territories.

Dealer Development:

  • Train and develop dealer staff to improve their skills and knowledge.

Parts and Lubricants Availability:

  • Ensure that parts and lubricants are available in the market as per requirement.

Customer Satisfaction:

  • Maintain and improve customer satisfaction levels through various initiatives.

Relationship Management:

  • Build and maintain strong relationships with OEMs and dealers to resolve customer complaints efficiently.

Training and Development:

  • Conduct training sessions at S.D.C. with the support of CCM and Trainer.

Relationship Building:

  • Develop and maintain a positive relationship between dealers and stockiest for smooth spare parts business.

Delivery Tracking:

  • Track and follow up on the delivery of V.O.R from distributor to dealer.

Service Promotional Activities:

  • Plan and execute service promotional activities and initiatives in assigned territory.

Key Requirements:

  • Bachelor's degree in any field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • Comprehensive benefits package.


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