Customer Service Expert

3 days ago


Lahore, Punjab, Pakistan beBeeCustomerService Full time 900,000 - 1,200,000
Customer Service Representative Job Summary

The role of the Customer Service Representative is to attract potential customers by answering product and service-related questions, suggesting relevant offerings, and ensuring high customer satisfaction.

This position involves providing clear information about products, resolving customer complaints promptly and professionally, maintaining high satisfaction levels from initial contact to resolution, suggesting improvements to work processes, following company policies, and accurately recording all customer interactions in the system.

The successful candidate will ensure First Call Resolution by taking ownership of customer issues and supporting them as needed. They will also stay up-to-date on product and policy information provided by clients. Additionally, they will participate in team huddles and training sessions as scheduled.

Responsibilities:
  • Maintain a positive, empathetic, and professional attitude towards customers.
  • Strong understanding of CRMs.
  • Handle incoming calls, process orders, and collaborate with clients and customers for smooth delivery.
  • Good etiquette, basic computer skills, customer service orientation, and clear communication skills (fluent English preferred).
  • Focus on quality and attention to detail.
  • Manage large volumes of calls efficiently.
Working Conditions:

This role requires high call volume, quick actions, and evening/night shifts.



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