Tour Operations Coordinator

2 days ago

Islamabad, Islamabad, Pakistan beBeeOperations Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Tour Operations Coordinator.

This role involves managing schedules, assigning guides and vehicles, and ensuring the daily tour calendar operates smoothly across multiple cities.

The ideal candidate will have experience in dispatch, coordination, logistics, or customer-facing roles, preferably in tourism, transportation, or hospitality.

Key responsibilities include:

  • Managing and maintaining the daily tour schedule across multiple cities
  • Assigning guides based on availability, expertise, and product fit
  • Coordinating vehicle dispatch and ensuring appropriate allocation based on group size and tour type
  • Confirming and communicating pick-up times, addresses, and timing expectations with guides

In addition to strong communication and organizational skills, the successful candidate will be able to manage multiple priorities with speed and accuracy, work well under pressure, and be solutions-oriented.

We offer a dynamic and creative work culture with a flat structure and fast decision-making, direct exposure to leadership, real-time impact, and clear pathways for career growth.

Able to work flexible hours including weekends and holidays.

Responsibilities

Tour Scheduling and Execution

• Manage and maintain the daily tour schedule across multiple cities

• Assign guides based on availability, expertise, and product fit

• Coordinate vehicle dispatch and ensure appropriate allocation based on group size and tour type

• Confirm and communicate pick-up times, addresses, and timing expectations with guides

• Track tour availability in real time and update listings or internal tools accordingly

Dispatch and Real-Time Support

• Respond quickly to same-day operational needs including cancellations, delays, and emergencies

• Provide on-the-ground support to tour guides and troubleshoot logistical issues

• Ensure all tours are staffed and ready before guest pickup time

• Monitor field performance and step in to recover service issues when necessary

Cross-Functional Collaboration

• Partner with Guest Services and Guide Management to flag issues and improve daily delivery

• Use tools like the GOAT App and Discord to assign tasks, track progress, and communicate across teams

• Support Operations Managers with administrative duties such as reporting, data entry, and guide communication

• Play an active role in training new dispatchers as we scale into new markets

Customer Experience and Quality Control

• Ensure the end-to-end guest experience is smooth by enforcing operational best practices

• Monitor service standards and follow up on guest or guide feedback

• Keep detailed documentation of schedules, changes, and post-shift recaps

Key Skills and Qualifications:

• Two or more years in a dispatch, coordination, logistics, or customer-facing role preferably in tourism, transportation, or hospitality

• Strong communication and organizational skills

• Ability to manage multiple priorities with speed and accuracy

• Experience using Google Workspace, Excel, or dispatching tools

• Calm under pressure, resourceful, and solutions-oriented

What's In It For You:

• A youthful and creative work culture with a flat structure and fast decision-making

• Direct exposure to leadership, real-time impact, and clear pathways for career growth

• The chance to shape the operations of a business that is expanding rapidly across North America

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