Data Insight Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeBusiness Full time 15,000,000 - 20,000,000

Unlock business potential by leveraging data insights in a fast-paced e-commerce environment.

About the Role

We seek a driven and tech-savvy Data Analyst to contribute to our team in Karachi, Pakistan. This role offers opportunities for professional growth and direct impact on key customer metrics, operational efficiency, and cost optimization.

Key Responsibilities
  • Analyze customer experience (CXP) data to identify trends, patterns, and actionable insights that drive process improvements and enhance customer satisfaction.
  • Develop and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) across customer touchpoints.
  • Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.
  • Provide data support for customer journey mapping, root cause analysis, and issue resolution to improve service quality and turnaround time.
  • Support A/B testing, customer segmentation, and targeted analysis to improve decision-making and optimize customer interactions.
  • Ensure accuracy, consistency, and integrity of CXP data by validating data sources and resolving discrepancies.
  • Prioritize and manage ad hoc analysis requests from business teams while ensuring timely delivery of insights.
  • Continuously explore new tools, methodologies, and best practices to improve data analysis efficiency and impact.
Requirements
  • Bachelor's degree program in STEM from a reputable institution.
  • 2+ years of experience in an analytical or data-driven role with hands-on SQL expertise.
  • Proficiency in MS Excel is essential.
  • Python knowledge is beneficial but not mandatory.
  • Comfortable using business intelligence tools such as Tableau or PowerBI.
  • Highly organized and self-disciplined, able to work on multiple projects in a structured manner.
  • Data-driven and detail-oriented.
  • Effective communication and interpersonal skills with a problem-solving attitude are crucial.
  • Manage projects end-to-end including stakeholder management.
What We Offer
  • International working environment in a dynamic start-up setting and a unique opportunity to learn from the best in e-commerce and business growth.
  • A platform to gain insights from Alibaba's world-leading ecosystem.
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • Chance to train the next generation of business leaders in the 'tech' industry.
  • Competitive salary and incentive package.

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